11ph5 Privacy Policy
Your privacy is not an afterthought at 11ph5 — it is a core commitment. This Privacy Policy explains in plain terms what personal data we collect, why we collect it, how we use it, and how you can exercise your rights as a data subject under Philippine law.
Our Privacy Commitments
How 11ph5 Handles Your Data
Six principles that guide how we collect, protect, and respect your personal information on the 11ph5 platform.
Minimal Collection
11ph5 collects only the personal data that is necessary for the purposes described in this Privacy Policy. We do not collect data speculatively or beyond what is required for platform operations and legal compliance.
Secure Storage
All personal data stored by 11ph5 is protected by 256-bit SSL encryption, access controls, and regular security audits. Data is stored on secured servers with strict internal access policies governing who can view your information.
Full Transparency
We tell you exactly what we collect, why we collect it, and who we may share it with. There are no hidden data practices at 11ph5. This Privacy Policy is written to be understandable — not buried in impenetrable legal language.
Your Rights, Respected
Under the Philippine Data Privacy Act of 2012, you have enforceable rights over your personal data, including the right to access, correct, object, and erasure. 11ph5 provides a clear process for exercising all of these rights.
Controlled Third-Party Sharing
11ph5 only shares your data with third parties where strictly necessary for delivering our services — such as payment processors for GCash and PayMaya transactions — and only under binding confidentiality agreements.
Regulatory Compliance
11ph5 operates in full compliance with Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations, as overseen by the National Privacy Commission of the Philippines.
Your privacy matters to 11ph5. This Privacy Policy ("Policy") explains how 11ph5 ("11ph5," "we," "us," "our") collects, uses, discloses, and protects personal data relating to individuals ("Data Subjects," "you," "your") who access or use the 11ph5 platform at https://11ph5.cam. This Policy is issued in compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 ("DPA"), and its Implementing Rules and Regulations ("IRR").
1 Introduction
11ph5 is committed to protecting and respecting the privacy of every person who uses our platform. Whether you're a player in Manila tracking your sports bets, a bingo enthusiast in Cebu managing your account, or a slots player in Davao depositing via GCash — you deserve to know exactly how your personal information is handled and what rights you hold under Philippine law.
This Policy applies to all personal data processing activities undertaken by 11ph5 in connection with the registration, management, and use of player accounts on the 11ph5 platform. It covers data collected directly from you, data collected automatically through your use of the platform, and data received from third parties in connection with our services.
By registering for or using the 11ph5 platform, you acknowledge that you have read, understood, and consented to the data processing activities described in this Policy. Where consent is the legal basis for processing, you may withdraw consent at any time; however, withdrawal of consent may affect your ability to use certain features of the platform that depend on the processing in question.
2 Scope of This Policy
This Policy applies to:
- Registered players and account holders on the 11ph5 platform;
- Visitors to the 11ph5 website who have not registered but whose data may be collected automatically through standard web technologies;
- Individuals who contact 11ph5 customer support or otherwise interact with 11ph5 through any channel.
This Policy does not apply to third-party websites or services that may be referenced on the 11ph5 platform. 11ph5 is not responsible for the privacy practices of any third-party operator.
3 Personal Data We Collect
3.1 Data You Provide Directly
When you register for an 11ph5 account or interact with our platform, you may provide the following categories of personal data:
| Category | Examples |
|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID number (PhilSys ID, passport, driver's licence) |
| Contact Data | Philippine mobile number, email address, residential address |
| Financial Data | GCash account details, PayMaya account details, bank account details (BPI, BDO, Metrobank) for withdrawal purposes |
| KYC Documentation | Photographs of government-issued identification documents, selfie photographs for identity verification |
| Communications Data | Records of support interactions, live chat transcripts, email correspondence |
| Account Credentials | Username, encrypted password hash (we do not store passwords in plain text) |
3.2 Data Collected Automatically
When you access the 11ph5 platform, certain technical data is collected automatically by our systems:
- Device and Technical Data: IP address, device type, operating system, browser type and version, screen resolution.
- Usage and Behavioral Data: Pages visited, games played, session duration, betting history, game interaction logs, deposit and withdrawal activity.
- Location Data: Approximate geolocation derived from IP address, used for regulatory compliance and fraud prevention purposes.
- Cookie Data: Data collected through cookies and similar tracking technologies, as described in Section 9 of this Policy.
3.3 Data from Third Parties
11ph5 may receive personal data about you from third parties in limited circumstances, including from payment service providers (such as GCash and PayMaya) in connection with deposit and withdrawal processing, from identity verification service providers in connection with KYC procedures, and from fraud prevention and AML compliance service providers.
4 How We Use Your Personal Data
11ph5 processes your personal data for the following purposes:
- Account Registration and Management: To create and maintain your 11ph5 account, verify your identity, and manage your profile and account settings.
- Service Delivery: To provide access to our gaming platform, process bets and game participation, and deliver the full range of 11ph5 services including slots, live dealer, sports betting, sabong, bingo, and fishing games.
- Financial Transactions: To process deposits and withdrawal requests via GCash, PayMaya, BPI, BDO, Metrobank, and USDT, and to maintain accurate financial records of all account transactions.
- KYC and Regulatory Compliance: To verify your identity and age in compliance with PAGCOR guidelines and applicable Philippine gaming regulations, and to fulfill our obligations under the Anti-Money Laundering Act (AMLA) and other applicable laws.
- Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover, and other prohibited conduct on the platform.
- Customer Support: To respond to your queries, complaints, and support requests, and to maintain records of our communications with you.
- Responsible Gaming: To monitor gaming behavior and activity patterns for indicators of problem gambling, and to administer self-exclusion and responsible gaming tools in accordance with your requests.
- Marketing and Promotions: Where you have provided consent, to send you information about 11ph5 promotions, bonuses, and offers that may be of interest to you. You may opt out of marketing communications at any time through your account settings.
- Platform Improvement: To analyze usage patterns, conduct internal research, and improve the functionality and user experience of the 11ph5 platform.
- Legal and Regulatory Obligations: To comply with any applicable legal obligations, regulatory requirements, court orders, or law enforcement requests.
5 Legal Basis for Processing
11ph5 processes personal data on one or more of the following legal bases as provided under the Data Privacy Act of 2012:
- Consent: Where you have given your freely given, specific, and informed consent to the processing of your personal data for a particular purpose. This applies principally to marketing communications.
- Contractual Necessity: Where processing is necessary for the performance of our contract with you — i.e., the provision of 11ph5 gaming and account services under our Terms & Conditions.
- Legal Obligation: Where processing is necessary for compliance with applicable laws and regulations, including KYC obligations, AML requirements, and data retention laws.
- Legitimate Interests: Where processing is necessary for purposes of 11ph5's legitimate interests, including fraud prevention, platform security, and internal analytics, provided such interests are not overridden by your rights and freedoms as a Data Subject.
6 Data Sharing and Disclosure
11ph5 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
- Payment Service Providers: GCash, PayMaya, BPI, BDO, Metrobank, and digital asset platforms for the processing of deposits and withdrawals. These providers are bound by their own privacy policies and applicable financial regulations.
- Identity Verification Providers: Third-party KYC service providers who assist with document verification and biometric identity checks, operating under binding data processing agreements.
- Fraud Prevention and AML Service Providers: Third-party compliance technology providers assisting 11ph5 in meeting its obligations under the AMLA and related regulations.
- IT and Platform Service Providers: Cloud hosting, infrastructure, and technical service providers who process data on 11ph5's behalf under strict contractual obligations and confidentiality requirements.
- Regulators and Law Enforcement: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine authorities where disclosure is required by law, regulation, court order, or valid legal process.
- Professional Advisers: Lawyers, auditors, and consultants engaged by 11ph5 in connection with legal, regulatory, or business matters, under professional secrecy obligations.
All third parties with whom 11ph5 shares your personal data are required to implement appropriate technical and organizational security measures and are contractually prohibited from using your data for any purpose other than the specific service they are providing to 11ph5.
7 Data Retention
11ph5 retains personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:
| Data Category | Retention Period | Basis |
|---|---|---|
| Identity and KYC Data | 5 years from account closure | AMLA compliance requirement |
| Financial Transaction Records | 5 years from transaction date | AMLA and tax compliance |
| Account Activity Logs | 3 years from account closure | Regulatory obligation; dispute resolution |
| Customer Support Records | 3 years from interaction date | Legitimate interest; dispute resolution |
| Marketing Consent Records | Until consent is withdrawn + 2 years | Proof of consent under DPA |
| Cookie and Analytics Data | Up to 13 months | Platform improvement; fraud prevention |
After the applicable retention period has expired, personal data is securely deleted or anonymized in accordance with our internal data disposal procedures.
8 Security Measures
11ph5 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our key security measures include:
- Encryption: All data transmitted between your device and the 11ph5 platform is encrypted using 256-bit SSL/TLS protocols. Passwords are stored using industry-standard one-way cryptographic hashing — we cannot see or recover your password in plain text.
- Access Controls: Access to personal data within 11ph5 is restricted on a strict need-to-know basis. Staff members are granted access only to the data required to perform their specific job functions.
- Two-Factor Authentication (2FA): Players may enable 2FA on their 11ph5 accounts to add an additional layer of protection against unauthorized access.
- Intrusion Detection and Monitoring: 11ph5 operates continuous security monitoring systems to detect and respond to unauthorized access attempts and suspicious activity in real time.
- Regular Security Assessments: 11ph5 conducts regular internal and third-party security assessments to identify and remediate vulnerabilities in our systems and data handling processes.
- Data Breach Response: In the event of a personal data breach that poses a real risk of harm to affected Data Subjects, 11ph5 will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the DPA.
Your Responsibility: While 11ph5 takes extensive steps to protect your data on our end, the security of your account also depends on you maintaining the confidentiality of your login credentials. Do not share your 11ph5 username or password with anyone. If you suspect your account has been compromised, contact 11ph5 support immediately via live chat.
9 Cookies and Tracking Technologies
11ph5 uses cookies and similar tracking technologies to operate and improve the platform, maintain your session, and analyze usage patterns. Cookies are small text files placed on your device when you visit the 11ph5 website.
9.1 Types of Cookies We Use
- Strictly Necessary Cookies: Essential for the platform to function correctly. These include session management cookies that keep you logged into your 11ph5 account during a session. These cookies cannot be disabled without impairing platform functionality.
- Functional Cookies: Used to remember your preferences and settings — such as your preferred language, game lobby layout, and responsible gaming tool settings — to personalize your experience.
- Performance and Analytics Cookies: Used to collect anonymized data about how players use the 11ph5 platform, which pages are visited most frequently, and where technical errors occur. This data helps us improve the platform.
- Security Cookies: Used to detect and prevent fraudulent activity, unauthorized account access attempts, and other security threats to the platform.
9.2 Managing Cookies
You can manage or disable non-essential cookies through your browser settings. Most modern browsers — including Chrome, Firefox, and Samsung Internet, which are popular among Filipino mobile users — provide tools to view, manage, and delete cookies. Please note that disabling certain cookies may affect the functionality of the 11ph5 platform.
10 Children and Minors
The 11ph5 platform is strictly for adults aged 21 years and above, in accordance with PAGCOR regulations governing casino-style gaming in the Philippines. 11ph5 does not knowingly collect or process personal data from individuals under the age of 21.
If we become aware that personal data has been collected from a minor, we will promptly delete that data and close the associated account. If you believe that a minor may have registered on the 11ph5 platform, please contact us immediately at [email protected] so that we may investigate and take appropriate action.
21+ Strictly Enforced: 11ph5 requires all players to complete KYC verification with a valid government-issued ID. Accounts found to belong to individuals under 21 years of age will be immediately suspended and any deposited funds returned. The protection of minors from gambling is a legal obligation and a moral commitment we take seriously.
11 Your Rights as a Data Subject
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 11ph5. These rights may be exercised by contacting our Data Protection Officer (DPO) as described in Section 14.
Right to be Informed
To know whether your personal data is being processed, and to receive this Privacy Policy.
Right to Access
To request a copy of the personal data we hold about you, including information on how it is being used.
Right to Correction
To request correction of inaccurate, incomplete, or outdated personal data held on your account.
Right to Erasure
To request deletion of your personal data, subject to our legal retention obligations under the AMLA and DPA.
Right to Object
To object to the processing of your personal data on grounds of legitimate interest, including for direct marketing purposes.
Right to Portability
To receive your personal data in a structured, commonly used, machine-readable format for transmission to another controller.
Right to Withdraw Consent
To withdraw consent to consent-based processing at any time without affecting the lawfulness of prior processing.
Right to File a Complaint
To file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.
To exercise any of the above rights, please contact our Data Protection Officer at [email protected] with the subject line "Data Subject Rights Request." We will respond within 15 business days of receiving your verified request.
12 Cross-Border Data Transfers
In limited circumstances, 11ph5 may transfer personal data to recipients located outside the Philippines — for example, to cloud infrastructure service providers or international compliance technology partners. Any such transfers are conducted only where the recipient country provides an adequate level of data protection, or where appropriate safeguards (such as standard contractual clauses) are in place to protect your data, in accordance with Section 21 of the Data Privacy Act of 2012 and its IRR.
11ph5 will not transfer your personal data to a jurisdiction that does not provide adequate protection without implementing the safeguards required by the DPA. Where a transfer is proposed and no adequate safeguards are available, we will seek your explicit consent before proceeding.
13 Amendments to This Privacy Policy
11ph5 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or platform operations. Where amendments are material, we will provide notice to registered players via the mobile number or email address on file at least 7 days before the revised Policy takes effect.
The current version of this Privacy Policy is always available at https://11ph5.cam/privacy-policy. The "Effective Date" at the top of this Policy indicates when the current version entered into force. Your continued use of the 11ph5 platform after the effective date of any amendment constitutes your acceptance of the revised Policy.
14 Contact Us and Data Protection Officer
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by 11ph5, please contact our Data Protection Officer:
Data Protection Officer — 11ph5
Email: [email protected] (subject line: "Privacy Policy Enquiry" or "Data Subject Rights Request")
Live Chat: Available 24 hours a day, 7 days a week via the 11ph5 platform
Response Time: Under 3 minutes for live chat; within 15 business days for formal data subject rights requests
If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) at its official address. For more information on the NPC and your rights under the Data Privacy Act, visit the NPC's official government website.
This Privacy Policy was last updated on 1 January 2026. The English version of this document is the binding version. Any translation is provided for convenience only and shall not affect the interpretation of the English text. This Policy should be read together with the 11ph5 Terms & Conditions and Responsible Gaming Policy.
Your Data Is Safe at 11ph5
We've built 11ph5 to be transparent, secure, and compliant with Philippine privacy law — so you can focus on the games you love.
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